Cisco 6500 crash file. If this debug causes a huge spike then please do “undebu.
Cisco 6500 crash file Example: Device (config) # show ap crash-file Local Core Files: lrad_AP1130. CSCtf98621. Introduction. Use the I've just got an unwanted Catalyst 6500 reboot. nvram: URL of the config file. 284 FW[Mod 06]: sso_set_reg: ERR sso 2: reg 0x05 value 0x08 rc 0x80 11:47:29. Step 5. However, the text output is very long and I'd like to copy this file onto my PC rather than looking through the serial port session. switch 6500 make crash and go to rommon. Solved: Hi I had a 6503 (supervisor WS-SUP720-3B) switch suddenly crash/restart. Cisco has developed the IOS-NXOS Migration Tool for quick configuration conversion on Cisco 6500 series to the Nexus series OS. ' At begin of this file is I can see: 'Version and date: Old crashdump format or invalid Version and Date ' (IOS 6. Please help. For further assistance and support, open a service request with TAC Service Request Tool . . Standard IP access list 1. switch-cmp# show software authenticity debug. But the option certainly seems to be there to boot from a config file in flash. On UNIX systems, change the permission mode of the "hostname-core" file to be globally compatible (666). The goal is to help Cisco customers identify basic hardware issues, or to perform more extensive troubleshooting Hi all. This document describes how to determine the serial numbers of various replaceable components on Cisco Catalyst switches. The confreg was set to boot from ios list (think it's x2102, will check after customer gets back to me). firewall rebooted and came up automatically. E2. 2(33)SXI, port-based QoS and port ACLs (PACLs) are supported only on Layer 2 single-chassis or multichassis EtherChannel (MEC) Hi, I have a 1811 router which is crashing at seemingly random intervals. To recover IS there a way for copy that file (or directory)? 05-17-2008 09:30 AM. CSCed01286. disk0: and sup-bootdisk: thanks Bias-Free Language. Hi all, On 6500 Catos here is crashinfo file that i need to retrieve > (enable) dir all -#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name 1 Displays the last RP crash info data. The switch crash is just a side-effect of the actual problem at hand. The file name is the Cisco router hostname-core. Solved: One of our Cisco 3650 switches rebooted unexpectedly. EN US. cnf but keeps rebooting. He has total of 8 years of experience in network security. I have edited the device details of the crash file, in order to bring the confidentiality. Building configuration Current configuration : 85 bytes! interface Vlan10 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The device is 12 years old and sadly has an old image. Step 6. 8-4-3. its show "Thread Name: Unicorn Proxy Thread" bug ID CSCvh85514. Recommended Action Make sure that the disk containing the image file is This document provides a brief explanation of common syslog and error messages that you see on Cisco Catalyst 6500/6000 series switches that run Cisco IOS ® system software. You can most easily get a one time copy of that by just setting terminal length to 0 ("term len 0"), turning on logging on your shell tool and then typing "show run". 6500_IOS#remote command switch show bootvar 6500_IOS-sp# Hi All, I can't delete an old . 2SX Software Configuration Guide. Displays the crash file in bootflash with . CSCdx30874. what you saw is a CPU parity error, meaning that your Sup720 encountered a memory parity error and crashed (expected behaviour). Take in to account that this command should erase everything foreign to the switch including the iOS code and configurations. SXB11. 5k. The architecture is really simple no segmentation and one VLAN: FTTH Alcatel Lucent router plays role of modem. Workaround. I check bootvar found correct boot location and config-register was 0x2102 so i have to manual boot image from disk1: via rommon Introduction. X. You cannot use an extended range VLAN that has been allocated for internal use. – Module temperature is over the limit 1. See if you can find any "crashinfo" files/directory. I do a dir and I do not see the filename that is in the 'show version' command In Cisco Catalyst 6500 series switches that run modular IOS software, the normal CPU utilization is a little greater than non-modular IOS software. 121-4. Any help is greatl Puneesh Chhabra is a Customer Support Engineer in the Cisco High-Touch Technical Services (HTTS) team based in Bangalore, India. Red • The module is released from reset by the supervisor engine and is booting. When using FDM, it is not possible to collect specific files using the User Interface, instead, we need to use the following procedure to collect the Core Files with the troubleshooting files of the FTD. (CSCsc84226) Router# upgrade rom-monitor slot 5 sp file tftp:// pathname /c6ksup32-rm2. show cry eng conn active shows incorrect interface name on GRE ints. 12(1r) code to see if there are crashlogs, or a core dump present on the system. This document provides guidance on resolving common hardware and software issues. 3 cli command "show process cpu sorted | append <file system>:high_cpu. Cisco IOS "sh plat hardware capacity multicast" does not work after switchover. 40 Gigabit Ethernet Interface Module for Cisco Catalyst 6500 Series Switches Data Sheet. The checklist below applies to the Catalyst 4500/4000, 5500/5000, and 6500/6000 series switches running Cisco Catalyst OS (CatOS) software. 20 permit any. The configuration regist ap name ap-name core-dump tftp-ip crash-file uncompress. 4096, 8192, 36000 You mean the 36000 switch is even more problematic? The contents of the tracelog folder of CrashInfo are as follows. Attached file is the crashinfo log. I do a dir and I do not see the filename that is in the 'show version' command C3750 crashed suddenly with debug exception. It is mandatory to run the same version of the Real-Time Operating System (RTOS) on all controllers in the same mobility group. 06. That one says: Cisco Catalyst 6000 series switches can be installed with dual Supervisor Engines to provide Layer-2 redundancy. that happened me before in a 4507 basically TAC couldn't identify exactly what the issue was at first and we put it down to maybe a software exception that reloaded the supervisor but we upgraded the image to a newer code , the issue followed the sup reloaded again, no crash file seen same thing 0 , think they called it a hang state where it couldn't send the crash file , Hey everyone, i have Cisco phone 8851, that crash in the middle of call. We used to have a module in slot 8 of our 6509 and we no longer have this configuration. com. When I did a show cdp neighbor details, it only showed the default vlan (VLAN1) RTOS is a kernal file. • To display the VLANs used internally, enter the show vlan internal usage command. E1 is the Catalyst 6500/6000 MSFC boot image, Cisco IOS Software Release 12. This document discusses best practices and checks for online insertion and removal (OIR) of modules in Catalyst 6500 Chassis. 6238236 bytes (0x5f301c) 0xc3d90a08 cat6000-sup2k8. • If the boot code fails to execute, the Hello Haris. I have a 4431 that crashed server times a few days ago. A parity error occurs when a bit value Explanation The burnimg command was entered, but the Cisco 6500 was unable to open the indicated image file. My Cisco 6509 Router is trying to reboot continuously. With Notepad ++ and they are not readable. The You can view VTP/VLAN information that is stored in the vlan. E1 is the Catalyst 6500/6000 MSFC image, Cisco IOS Software Release 12. After you apply this please keep an eye on the CPU by doing show process cpu history. bin' System Configuration register is 0x2122. A vast majority of software-forced crashes are caused by Cisco IOS ® software bugs, although some platforms can report a hardware problem as a software-forced crash. means that SP crashed first and valid crashinfo is in sup-bootdisk. This document does not cover Supervisor Engine I and II troubleshoot practices. Hardware Version: 1. Displays the debug mode settings for digital signature verification. and if the dir does This document describes how to troubleshoot hardware and related common issues on Catalyst 6500/6000 switches that run Cisco IOS® system software. aes file contains the recovery image which has three files in a compresses format. I have a cat4003, with SupVis1(WS-X4012). With sh log, there is a message 'NOTE: Use "show crashdump 1" to see the crashdump. bin" not deleted Cisco Community; Technology and Support; Networking; Other Network Architecture Subjects; Can't Delete file in Sup720 running 12. 0. 1(2)SY, RELEASE SOFTWARE (fc4) Technical Support: ap name ap-name core-dump tftp-ip crash-file uncompress. WS-X6908-10GE 8-Port 10-Gigabit Ethernet X2 Switching Module; WS-X6816-10T-2T, WS-X6716-10T 16-Port 10-Gigabit Ethernet Copper Switching Module; The crash core file name includes, amongst other text, the card number, cpu number, and the time in hex. I got it under the command "remote command switch show proce cpu". rdump0 (156) The number in parentheses indicates the size of the file. Problem . This document uses output from the Cisco TFTP Server application. It is constantly crashing on three different computers. Trigger Event. Cisco Communication Media Module for Catalyst 6500 Series Switch and Cisco 7600 Series Router Installation and Verification Note Hi, Was wondering if someone could help me - I have a customer with 2 x 6500 / sup 720's (single sup in each). The size should be greater than zero if a core dump file is available. Chinese; EN US; French; Japanese; Korean; Portuguese; Log In I've never heard of a switch reloading without a crash or reason. E1 is the Catalyst 6500/6000 MSFC2 image, Cisco IOS Software Release 12. The dir Command. 0K bytes of WebUI ODM Files at webui:. 6500-2#sh run int vlan 10. something like dir flash:crashinfo_ext. I do a dir and I do not see the filename that is in the 'show version' command In the last article, I explained how to configure the Cisco 6500 in VSS configuration, but how does the VSS reacts during a failure? There are three possible scenarios: Link failure within a multichassis Cisco etherchannel link Active supervisor engine failure VSL failure Scenario #1: Link failure within a multichassis Cisco etherchannel link Availability is not affected for The following information applies to VLAN ranges: • Layer 3 LAN ports, WAN interfaces and subinterfaces, and some software features use internal VLANs in the extended Configure EtherChannel Between Catalyst 4500/4000, 5500/5000, and 6500/6000 Switches That Run CatOS System Software ; Configuring EtherChannel and 802. From the Stack dump // '*': stack pointer at crash // i checked the line and Solution The firmware is automatically upgraded along with the Cisco IOS software release. From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco Controller) >transfer upload filename <Desired filename> (Cisco Controller) >transfer upload mode tftp (Cisco Controller) >transfer upload serverip <ip-of-tftp Solved: 6500 CATOS6. Following the crash, a crash file was created which is located within the disk space of the System Admin VM, in the folder cisco_support/. Displays the AP crash Since the crash is triggered by the SP, the crashinfo in sup-bootflash logged the following: %ALIGN-1-FATAL: Illegal access to a low address addr=0x0, pc=0x40362F24, Cisco Catalyst 6500 Series Switches. Hi to everyone, I would like to share with you a problem that I'm facing nowadays in our showroom network. The crashdump should have been created just before the reboot after the crash. 04. there is anyone that know how to read the crash file? To rename the file, issue the rename flash:filename flash:newfilename command. bin command, but it always stuck into rommon mode. This usually happens when a switch crashes due to memory leaks/fragmentations etc. Cisco Catalyst 6500 Virtual Switching System 1440 Product Support; LAN Switches Product Support; LAN Switching Technology Support; Technical Support & Documentation - Cisco Systems Step 1: Because a crash may be imminent can we enable a debug called “debug sanity”, basically this has the switch perform additional checks on its memory. If you have both supervisors modules that run the same Cisco IOS software release, they have the same firmware version. If the file is being extracted to the Flash by the tar command, be sure to rename the file with a . • The module is not online. when review the crash appear that the switch charge the configuration from nvram, but, at the ending there are Cisco-Talos / clamav Public. SymptomCustomers using a Catalyst 3750 might experience an unexpected reload of the master switch of their stack of 3750's due to a Debug Exception (Could be NULL pointer dereference) Conditions: Conditions: So far this problem has been seen only on stacks of 3750 switches that have IP routing disabled. and no it does noy have a 2 power supplys it has only one. When we telneted into the Hi all, On 6500 Catos here is crashinfo file that i need to retrieve > (enable) dir all -#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name 1 I have a customer that has a 6500 series chassis that whenever it reboots requires the boot command from ROMMON to load the IOS. If you need further assistance in determining the cause of Active crashed three times, disabling auto-boot and dropping to rommon Firmware compiled 15-Nov-11 14:23 by integ Build [100] *Jan 1 02:27:12. My Solved: I am having some trouble understanding the difference between the sup-bootflash and the bootflash on the 6500. From CLI: (Cisco Controller) >transfer upload datatype crash (Cisco Controller) >transfer upload filename System image file is "bootflash:isr4300-universalk9. Given the complexity of a Virtual Switching System (VSS) it can be difficult to capture a core dump. Jeremy HELP: I am trying to delete the crashinfo files from my flash memory in a 1230 805. The documentation set for this product strives to use bias-free language. Download. E14,1 CONFIG_FILE variable = BOOTLDR variable = Configuration register is 0x2102 Issue the remote command switch show bootvar command in order to verify that the configuration register on the SP also changed. I have loaded an IOS update to a Cisco 3560 switch. Thank You. 1. Cisco recommends that complete boot-up diagnostics be enabled for all hardware components in order to ensure that all diagnostic tests are executed, and to confirm that all hardware components are functioning as expected upon boot-up. To remove the files from a Flash memory, perform one of these procedures: For external compact Flash memory cards, issue the erase slot0: command. 1638400K bytes of Crash Files at . Does someone is having any idea of what happened ? And how to fix it ? Having a redundant Im not sure if you can get the crash info file from the show tech or where it would be. With earlier Bias-Free Language. Displays the signature information of the specificed file. Rick Save the backup of the configuration file in both active and hot-standy bootdisk:. For the purposes of this documentation set, bias-free is defined as language that where did you get the crash file , is there an SP crashfile in the supbootflash or supbootdisk too as below looks like the SP caused it RP to be reset though software crash so usually theres a crash file for that too can you post the show version too always good to have a standby sup in pace if the During the write of a crash dump file. If date & time is correctly set then it will tell when the file(s) were created. Have been looking at the cat 6500. Code; Issues 267; Pull requests 17; Actions; Projects 0; (or SD card on A vast majority of software-forced crashes are caused by Cisco IOS ® software bugs, although some platforms (such as the old Cisco 4000) can report a hardware problem when i want a copy a file from bootfa. Catalyst 6509 Crashes Options. 1(4)E1. 6500_IOS#remote command switch show bootvar 6500_IOS-sp# Tip For additional information about Cisco Catalyst 6500 Series Switches (including configuration examples and troubleshooting information), see the documents listed on this page: if available, in the system) and parses the startup configuration file. I have not 1. loadprog: bad file magic number: 0x0 boot:cannot load "bootdisk:s72033-ipservicesk9_wan-mz. Configuration Guides. HP Switch manageable 10/100 conn Solved: I am having some trouble understanding the difference between the sup-bootflash and the bootflash on the 6500. 121-20. Hello, I’m having problems with a Catalyst 6500 with two WS-SUP720 supervisors. Cisco IOS. Solved: Hello, We have a stack of 5 Cisco 3650's that were installed back in September of 2023. I have another link for "Retrieving Information from the Crashinfo File" but this document is for IOS (still it might help): A Cisco Catalyst 6500/6000 that runs Cisco IOS? Software can appear to reload with this reset reason: show boot BOOT variable = bootflash:,1; CONFIG_FILE variable = slot0:switch. 1941504K bytes of Flash at flash-1:. bin" Second time, when the ios uploaded, I checked the sup-bootdisk: and the flashboot: and both have the wrong ios listed, but it wasn't there: I've tried to delete it and squeeze it, but had a message saying "can't delete because the ios is Hello, I need to Tshoot an incident on a wlc 9800. 0K bytes Hi Everyone, Here, I'm looking forward with help for analyzing the crash log file that i downloaded from 9800 controller for 9115AX access point. Much like we can specify booting the system image from flash, or tftp we now have the ability to specify that the config file is in flash. can anyone tell me what t he difference is between. They have been running fine, no issues. Switch#dir crashinfo:tracelogs Directory of cra Table 1 lists the primary features of the Cisco Catalyst 6500 Series. Also, be sure that the file name is exactly correct, as the file names are case sensitive. When the Supervisor Engines are equipped with an Multilayer Switch Feature Card (MSFC), the dual MSFCs provide Layer-3 redundancy as well. Monday morning 3/11/24, at apparently 6:21, our logging server reports that all the interfaces went down and. If there is only one, the 6840 supports USB boot (if you can find a compatible USB thumb drive) and this will save plenty of time uploading the firmware via ROMMON. dir bootflash . ; To remove the files from a compact Flash memory card previously formatted with a Class A or Class C Flash file Bias-Free Language. The crash info file has taken up 72355 bytes of space in flash memory. Table 1. i try to download the crash file and im not find the problem there. When code is corrupted during migration from CatOS to Cisco IOS Software. CUBE-RTR uptime is 2 days, 17 hours, 5 minutes Uptime for this control processor is 2 days, 17 hours, 6 minutes System returned to ROM by Critical software exception, check bootflash:FCS-CC-CUBE_cra Disaster Recovery for Supervisor Engines Running Cisco IOS Software, page 31 If the CMM image fails to load properly, a crash information file is generated and then saved in the CMM bootflash. If it is a directory then try dir of that directory. Do sent me the 'dir all Hi, tell the router model and paste what ever information you are getting in rommon mode through hyper terminal. This document discusses how to troubleshoot Cisco Catalyst 6000/6500 Series Switch Supervisor Engine switch processor (SP) and Multilayer Switch Feature Card (MSFC) route processor (RP) crashes. ; For internal compact Flash memory cards, issue the erase flash: command. Cisco Ethernet Switching Network Modules. bin Are you sure you want to delete "c2950-i6q4l2-mz. Can someone please tell me how I can capture the crash dump file so I can add it to the bug report. However, before rebooted the switch we could not log in to the switch. (FRU is 'Catalyst 6500 6-slot backplane') OEM String = 'Cisco Systems' Product Number interfaces 2048K bytes of non-volatile configuration memory. I have always contacted Cisco TAC when interpreting the coredump file. TheEdit AP windowisdisplayed. tar extension. CUBE-RTR uptime is 2 days, 17 hours, 5 minutes Uptime for this control processor is 2 days, 17 hours, 6 minutes System returned to ROM by Critical software exception, check bootflash:FCS-CC-CUBE_cra The following information applies to VLAN ranges: • Layer 3 LAN ports, WAN interfaces and subinterfaces, and some software features use internal VLANs in the extended range. bin which is nearly 26MB (this is the only 6500 IOS image I have). 121-13. vt4cat4506-16 uptime is 1 day, 16 hours, 28 minutes System returned to ROM by abort at PC 0x0 System restarted at 22:04:28 CEST Sun Feb 19 2017 System image file is "bootflash:" Does some In the last article, I explained how to configure the Cisco 6500 in VSS configuration, but how does the VSS reacts during a failure? There are three possible scenarios: Link failure within a multichassis Cisco etherchannel link Active supervisor engine failure VSL failure Scenario #1: Link failure within a multichassis Cisco etherchannel link Availability is not affected for This document provides general guidelines for determining if there is a hardware failure on a Catalyst switch. 20 log. 2((17d)SXB8 We had a 6500 that experienced a partial failure. At this point 5 to 8 min to boot to next level . 2(18) sxf. HTH. They have both recently started to display the following errors in the log and then reboot: 4d22h: %CPU_MONITOR-SP-6-NOT_HEARD: CPU_MONITOR messages have not been heard for 30 seconds [5/ Hello, one of our switches did an unscheduled reload. Another reason can be due to the incorrect config-register setting on both the Route Processor (RP) and the Switch Processor (SP). • The module is not receiving power, which could be caused by the following: – Power is not available to the module. the reboot happens at random times and some times one wee Stack Exchange Network. This document describes how to recover a Cisco Catalyst 6500/6000 series switch from a corrupted or a lost boot loader. bootflash and sup-bootflash. bin" This product contains cryptographic This document describes a list of stable Cisco IOS® software for Catalyst 1000/2960/3560/CDB/4500, 3650/3850, and 6500/6800 series switches. Here is how I was able to remove the old crash files. With show tech I find only : Reset reason : reset due to switch-driver crash ,(Version: 8. show ap crash-file . Shown below is 6500-2#show tcam interface vlan 10 acl out ip. 10. Cisco Packet Tracer: Software de Simulación para Redes; Packet Tracer Labs; 200-301 CCNA Study Materials; CCIE/CCDE: Book your Lab/Practical Exam The 6500 isn't related. 4(3) can crash with the PID SptTimer process. You can configure the exception crashinfo maximum files command, however, on a Cisco IOS device to automatically delete old crashinfo files. Visit Stack Exchange Why is the crashinfo file found on the new switch? Crash info can vary in capacity. Kindly guide me how to install the module into the chassis in the running state. I opened the TAC and the engineer says to upgrade the image12. 0(6)E4, sign: S539. dat file for the VTP client both can be used at the same time because the Carrier Sense and Collision Detect functions have been disabled. 7-4-3. Catalyst 6500 Release 12. Step 6€€ In the File Name text box, enter the name of the log or crash file. If this debug causes a huge spike then please do “undebu I have a cat4003, with SupVis1(WS-X4012). For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. When a switch crashes, it is sometimes useful to obtain a full copy of the memory image (called a core dump) to identify the cause of the crash. A. Most likely you will need to download a fresh image and xmodem the image to the 6500 file system. Updated introduction section to meet Cisco style guide length requirements. switch-cmp# show running-config. Catalyst 4500 platform. looking into you crash file. SXF11. WS-X6908-10GE 8-Port 10-Gigabit Ethernet X2 Switching Module; WS-X6816-10T-2T, WS-X6716-10T 16-Port 10-Gigabit Ethernet Copper Switching Module; Resolution. Bootflash size is 32MB. 122-17d. Print. 5 I have the command 'show core summary' but this is not a valid command in the code version running on my 9800's. Step 7€€ If you chose FTP as the Transfer Mode, follow these steps: €€€€€€€€In the Server Login Username text box, enter the FTP server login name. Displays the AP crash file, as well RTOS is a kernal file. Hello, We had a crash with one WLC and we see the crash file locally and a core dump. Recovering a Catalyst 6500/6000 Running Cisco IOS System Software from a Corrupted or Missing Boot Loader Image or ROMmon Mode. VS-S720-10G This document helps to troubleshoot issues with the Multilayer Switch Feature Card (MSFC) and the MSFC2 for the Cisco Catalyst 6500/6000 series switches and the Cisco 7600 series routers. How do you read . The c6msfc2-jsv-mz. Hi all, The switch 6500-E is frequently crashing whenever the pm scp process reach 100% . 3. This feature also allows you to configure the number of most recent crashinfo files on a device to Dear ALL, Well i am encountering a problem where i am unable to save my modified configuration because there isn't enough space in my flash memory on CISCO 2950 switch. I can't seem to see any actual file called crashinfo on the ASA filesystem. bin. 2(18)SXE, which are available at Cisco Downloads. How to Collect the Core Files using FDM. . Kindly Solved: Hello, Trying to delete the vlan database on a 6500 running IOS. Sushil How do you pull out crashinfo from ROMmon session? ROMmon has no more command, XMODEM and TFTP are just for download not upload (cannot copy from flash only to flash). EA2c. Cisco recommends that you simulate the problem trigger in order to ensure that the DS works correctly. How to solve the problem. 284 FW[Mod 06]: sso_set_reg_direct: ERR sso 2: reg 0x47 value 0xA Hi, tell the router model and paste what ever information you are getting in rommon mode through hyper terminal. was the system crash info enable ?? In event of a failure the super-visor engine must have genrated a coredump (if it was enable). After rebooting it will show the Last reload reason: Critical software exception, check 7. Would be grateful if someone tells me what the show log output below means? pewpsw02> (enable) show log Network Management Processor (ACTIVE NMP) Log: Reset count: 42 Re-boot History: Jul 19 2007 11:44:12 0, Sep 11 2006 17:57:41 0 Oct 19 2005 01:02:07 0, Nov 15 2004 Uploads the AP crash coredump file to the given TFTP location. 24-May-2024. Is Nexus 7010vPC feature (LACP enabled) compatible with the Cisco ASA etherchannel Not exactly sure what I am doing wrong here. The c6msfc-ds-mz. Sent from Cisco Technical Support iPhone App-Scott *** Please rate helpful posts *** 0 CORE-HCUA#show version Cisco IOS Software, s2t54 Software (s2t54-ADVIPSERVICESK9-M), Version 15. Every 6500 connected to this box with interfaces configured for UDLD placed their interfaces into err disabled state. 2--Up time of the ASA firewall is 1 hrs. The Bias-Free Language. 0 Model: WS-C6513 Serial #: TSC0710004A this thread but did you ever figure out the cause of this problem as I experiencing exactly the same on one This document discusses the troubleshoot of hardware and related common issues on Cisco Catalyst 4500/4000 switches with Supervisor Engine II+, III, IV, and V modules. Is there any impact on the production traffic while installing the module. This functionality helps the device create space to write the new crashinfo files when the device crashes. Cisco recommends that you have knowledge of these at the crashing time, you still have no error messages on box, only crash dumping file, cisco tac checked crash dumping, and most time, the file comments as software caused. 4(8) did a non-HA switchover & took the network down whilst things reloaded. Please check after you hard reload the switch do we get any crash info file generated for the same in the 'dir all' command. The message I'm getting from console login is: *** System received a Software forced crash *** signal= 0x17, code= 0x5, context= 0x0 This problem is fixed in Cisco IOS Software Releases 12. but 6 other 3560 are connected to the same power source and they don't power Our Cisco 5550 rebooted today and we can see there is some crashinfo with the command: show crashinfo. 2(33)SXI, RELEASE SOFTWARE (fc2) System returned to ROM by s/w reset at People seldom backup the actual IOS image binary file since it is usually just as easy to pull a new copy from cisco. Hi, There are signs of tracebacks in the file you posted, which usually means a software bug/issue but hard to tell exactly without further analysis. A fault condition that causes the active RP to crash or reboot—automatic switchover I have a registered version of packet tracer 6. Please save the neccessary output in Hello Gary, The crash decodes are very generic. If I had access to a correct CatOS image I would probably be ok. Use command : show log on your sup and will show you the neccesary info. bin" Last reload reason: Critical software exception, check bootflash:crashinfo_RP_00 _00_20150103-030218 Not exactly sure what I am doing wrong here. rdump0 (156) Bias-Free Language. I tried to copy a new IOS version in rommon A Cisco Catalyst 6500 switch with Supervisor 2 engine (Sup2) that runs Catalyst Operating System (CatOS) 7. Any help would be appreciable. A software-forced crash occurs when the router detects a severe, unrecoverable error, and reloads itself so that it does not transmit corrupted data. It shouldn't be a file but two sets of sub-directories. This document discusses how to troubleshoot Cisco Catalyst 6000/6500 Series Switch Supervisor Engine switch processor (SP) and Multilayer Switch Feature Card (MSFC) route processor I have a rare case. ? thanks If it's corrupted, you will need a new image in order to boot into IOS. These steps are useful to avoid damage to the Catalyst 6500 chassis backplane and modules. Base Ethernet MAC Address : 7c:21:0e:21:71:00 Motherboard Assembly Number : 73-18365-06 Motherboard Serial Number : JAE233415MR Model Revision Tip For additional information about Cisco Catalyst 6500 Series • Module crash during loadversion—The module is reset • When downgrading with eFSU to an earlier version of Cisco IOS Software, the configuration files fail to synchronize and the standby supervisor engine reloads unless you disable any features or functions that are Cisco recommends that you have knowledge of these topics: Cisco Unified Computing System Manager (UCSM) 6400 Series Fabric Interconnects; Command Line Interface (CLI) The solution in this document requires a Universal Serial Bus (USB) drive loaded with the necessary files or a file transfer protocol, such as Trivial File Transfer Protocol File size Checksum File name. Hi, I want to install the module (WS-X6724-SFP) into the Cisco 6500. Hi, Our catalyst 6500 crashed. ' At begin of this file is I can see: nvram: URL of the config file. consider upgrading the software to stable release. txt" Please fill in <file system> with the location of the file system without "<" or ">". You can check the TFTP setup through the copy running-config tftp command on that file. I think cisco recommend this so that you have have more than one IOS image in the flash, just incase it is corrupt etc. However, the text output is very long and I'd like to copy this file - The image boot helper can only load on Cisco 6500 chassis 3. For Airespace • In software releases earlier than Cisco IOS Release 12. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. 6500 crash due to ATM following upgrade to SXI4. regards. The workaround is to modify the device driver Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Save. I did a full factory reset by deleting everything but the bin file and then Not exactly sure what I am doing wrong here. Displays the AP crash file, as well as the radio crash file. 122-18r. Something causes the system to crash at the time of the write of the file. Cisco has discontinued this application and no longer Cannot delete the data. CUBE-RTR uptime is 2 days, 17 hours, 5 minutes Uptime for this control processor is 2 days, 17 hours, 6 minutes System returned to ROM by Critical software exception, check bootflash:FCS-CC-CUBE_cra We were making some test with 4 Cat 6500 prior to insert them to the CORE and one of them, suddenly sent this message: *** System received a Software forced crash *** signal= 0x17, code= 0x24, context= 0x43bc3de4 PC = 0x40143a20, Cause = 0x1820, Supposing that there are 4 "old" (unused) image files on the flash, will the device remove all of them in order to accommodate space for a new image file or it will remove the oldest version, or just the first one it finds on the flash? Thank you in advance, Vyacheslav Dear all, I experienced a crash which affected one of the RSPs of our ASR9906. Create a file under the /tftpboot directory on the remote host with the help of an editor of your choice. The maximum number of syslog servers configured is 3. bin" (y/n)?y File "c2950-i6q4l2-mz. Q. bin (deleted) I was trying to xmodem c6sup22-jsv-mz. Off • The module is waiting for the supervisor engine to provide power. switch-cmp# show software authenticity file filepath. 6500_IOS#show bootvar BOOT variable = slot0:c6sup12-ps-mz. The interfaces still show up in the config as: interface gig8/1 no ip address shutdown This module is removed and does not show up wh where did you get the crash file , is there an SP crashfile in the supbootflash or supbootdisk too as below looks like the SP caused it RP to be reset though software crash so usually theres a crash file for that too can you post the show version too always good to have a standby sup in pace if the I tried with Windows 10 machine and 7 zip and the files are numbers from 1 to 670. Can someone point me to a good reference or explain what's the difference between a crash file and a core dump on the WLCs? Also, if the WLC crashes a second time, does it generates a second core dump or does it ov This document helps to troubleshoot issues with the Multilayer Switch Feature Card (MSFC) and the MSFC2 for the Cisco Catalyst 6500/6000 series switches and the Cisco 7600 series routers. this firewall is loaded with ips module ASA-SSM-40 ver 6. 2(17d)SXB6, and Cisco IOS Software Releases 12. 121-6. Step3 Uploads the AP crash coredump file to the given TFTP location. 819200K bytes of Crash Files at crashinfo-1:. Normally cat6500 with sup 32 or 720 it will take 20 to 25 mins to boot . (7)) Question: How can I delete this file to find out, if SupVis is really defective ? Thanks and 40 Gigabit Ethernet Interface Module for Cisco Catalyst 6500 Series Switches Data Sheet. basic level troubleshooting i did was the below. Subscribe to RSS Feed; Mark Topic as New; a Software forced crash, PC 0x428A667C at 13:28:52 GMT+2 Mon Oct 1 2012 (SP by power-on) System restarted at 13:37:54 GMT+2 Mon Oct 1 2012. I'm thinking Refer to Catalyst 6000 Family Flash Card Install Note and to table 2 in Cisco Catalyst 6500 / Cisco 7600 Series Supervisor Engine 32 for more information on the Flash card. Prior to joining Cisco, he worked at IBM and HCL as network security consultant. 121. Skip to content; Skip to search; Skip to footer; Cisco. Cisco IOS system software: Solved: Hello, Anyone know what this crash means? This is a 6509 with a single Sup720 Cisco IOS Software, s72033_rp Software (s72033_rp-ADVIPSERVICESK9_WAN-M), Version 12. Troubleshooting Guide for Cisco Catalyst 6500/6000 Series Switches running Cisco IOS System Software. cfg Configuration register is 0x2 ignore The system appears to crash. Lower memory usage (at least initially, since it doesn't load the line code for cards not in the system, so that if you don't have a WiSM, the WiSM code stays on the flash and out of RAM). Any suggestions would be appreciated. 11b access point as I am almost out of memory, and have 12 of these dumps taking up Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The more useful file is the running-config. The issue is the switch is bootting in the ROMMON mode. How many syslog servers can be added to a Nexus 7000 Series Switch? A. Each time the router creates a timestamped crash file. 255. I would like to know how to get the crash info from a Cisco 2800 family router and how to determine the cause from the crash info file. Cisco Catalyst 6500 Series at a Glance Feature Cisco Catalyst 6500 Series Chassis Configurations 3-slot 6-slot 9-slot 9 vertical slots 13-slot Backplane Bandwidth 32-Gbps shared bus 256-Gbps switch fabric 720-Gbps switch fabric Disaster Recovery for Supervisor Engines Running Cisco IOS Software, page 31 If the CMM image fails to load properly, a crash information file is generated and then saved in the CMM bootflash. System image file is "sup-bootflash:s72033-jk9o3sv-mz. On my 5500's running 8. When I try to boot the supervisors up, they show these messages: 11:47:29. Regards . I want to simulate software crash in a 6500. I have sent the conf register to 0x2102 save the config and reload the switch. 1941504K bytes of Flash at flash:. This is of much help in supervisor replacement scenarios. This example shows how to list files in bootflash: and slot0: Not exactly sure what I am doing wrong here. It is not going to even in the ROMMON mode and so I can't give any command input, can't change the config-register or anything. 0) Reset time : Tue Oct 6 14:41:31 2020 Buy or Renew. bin extension, not with the. Only way to capture crashinfo is to generate new one by (re)booting supervisor and logging console output. If you are still facing issues with crashinfo file, then you can also try copying the crashinfo file over to a TFTP server and then open it using "wordpad" or any browser like internet explorer or Netscape . When I logged onto the switch after it reloaded I found the reason for the reload: System image file is Hi Konstantin, SO %C6K_PLATFORM-2-PEER_RESET: RP is being reset by the SP. Cisco 887VA router connected to above alcatel. If you do, attach them to this thread. Boot via TFTP - I can set the IP_ADDRESS=X. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Since I don’t usually work with Cisco Catalyst 6500 Series Switches, I’m a little unfamiliarized with these switches debug and troubleshooting. This example switch output indicates that the switch entered ROMmon diagnostic mode from a Solved: Hi All, Just a quick question about upgrading the IOS on a 6500 with dual SUP2 configured with SSO. From the Stack dump // '*': stack pointer at crash // i checked the line and Solved: Hi, I try to force boot image with boot system disk1:xxxxx. Stack Exchange network consists of 183 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. BIN files out of the Crashinfo directory. 124317 bytes, 0 underruns 2 output errors, 1 collisions, 2 interface resets 0 babbles, 0 late collision, 0 deferred 0 lost carrier, 0 no carrier 0 output buffer failures, 0 output buffers Transferring Crash file from standby: Login to the Active WLC in HA. 2(18)SXD3, Cisco IOS Software Releases 12. Cisco TAC needs BOTH crashinfo files in order to best determine the root cause of the crash. System Boot Image File is 'bootflash:cat6000-sup2k9. Is there any other work around that would good morning to you all, i have a WS-C3560X-24 and attached to that are some 9 acces switches, for some weeks now my 3560 reboots some time what couse that the other 9 switches are down for some minuts as well and i dont want this of course. SX5 ROMMON image upgrade in progress Erasing flash Programming flash Verifying new image • Catalyst 6500 Series Switch If it's corrupted, you will need a new image in order to boot into IOS. My question is: how do I take out this crash file (which I would like to send to C Console into the appliance and break into ROMMON, post the complete output to the command "dir": I want to see if there is more than one IOS file or not. He has delivered multiple trainings on Cisco firewalls and VPN solutions. 1Q Trunking with Catalyst I have a cat4003, with SupVis1(WS-X4012). Background Information The recommendations are the latest as of November 2024. Cisco Communication Media Module for Catalyst 6500 Series Switch and Cisco 7600 Series Router Installation and Verification Note I opened a case with Cisco TAC and the had the solution: SW1#erase /all non-default . 122-18. Bias-Free Language. If you are viewing the show tech in notepad you can always use the find function (ctrl+f) to search for it. lash: into sup-slot0: after a while the system crashes! and will reload! any hint? Learn more about how Cisco is using Inclusive Language. CUBE-RTR uptime is 2 days, 17 hours, 5 minutes Uptime for this control Tip For additional information about Cisco Catalyst 6500 Series Switches (CDP) packets are sent to the switch, the available memory of the switch can be consumed, which Good day, I have a switch cisco ws-3650 -24ps-s which in rommon mode "switch:" I tried to boot packages. Learn more Solved: I am having some trouble understanding the difference between the sup-bootflash and the bootflash on the 6500. (7)) Question: How can I delete this file to find out, if SupVis is really defective ? Thanks and Solved: Hi there, I'm struggling with an issue that I can't seem to figure out -- I have a 6500 that keeps booting into Rommon, even though it has a valid image file on the sup-bootdisk, and the config register is 0x2102. Sushil 1--As per the crashinfo, the crash file collected date and time is 22-aug-2013 at 8 AM. krishna kumar ap name ap-name core-dump tftp-ip crash-file uncompress. Step2 ClickthecorrespondingAPname. sup 720 crashes while executing show file desc continously. 10-Gigabit Ethernet Switching Modules . • When Cisco IOS crashes, it should autoboot instead of displaying the ROMMON prompt, if autoboot is configured. Now if we applied the following access-list with a log keyword on input we will see the following: 6500-2#sh access-list 1. Troubleshooting TechNotes. RTOS is one of those files , other 2 being the actual IOS and Bootloader file. In order to display the module status and information, use the show module version comm Due to the micro-kernel based setup, one component of the IOS crashing doesn't cause the whole switch to crash, it can restart just a portion of the system. SX5 ROMMON image upgrade in progress Erasing flash Programming flash Verifying new image • Catalyst 6500 Series Switch Cisco bug ID CSCvp16482 - ASA crashed generating a core file; Cisco bug ID CSCvm53545 - ASA can traceback and reload without generating a crashinfo file; Revision History. We have frequent issues with I am reviewing a config file of a 6500-SW and it shows that there are 5 VLANS configued. This document is a guide on important checks & useful outputs which should be collected in the event of crash or ExportinganAPSupportBundle(GUI) Procedure Step1 ChooseConfiguration >Wireless >Access Points. Note: You can use TFTP in order to transfer software image files from a PC to your device. SPA. Displays the configuration in use by the CMP. 8388608K bytes of physical memory. Once downloaded, upload the file(s) to the SR for analysis. 10 permit 10. 6500/7600 has two crashinfo files per crash, one for RP, one for SP. 16. With earlier ap name ap-name core-dump tftp-ip crash-file uncompress. This document shows how action 1. crash extension. For information on the troubleshoot of Supervisor Engine I and II, refer to Hardware Troubleshooting for Catalyst Hi everyone, I am looking for a command on a 9800 WLC running 16. I'm lacking information until the switch comes up, but I was wonde Cisco 6500 boot problems; Options. gz files without going through the TAC? Thanks, voice dsp crash-dump file-limit 3 voice dsp crash-dump destination flash:dsp_crashdump Router# Verify. Siraj. Unbolded unncessary words. -Are there any tools that will allow me to see yes i can provide a show tech. Log in to Save Content Translations. 9200L switch crashinfo question. While the output from show crash number X displays the actual friendly date/time, the actual log entry, IF you have access to it, will show the Cisco Virtual Engineer generative AI bot now active in Wireless Discussion Forum. Uploads the AP crash coredump file to the given TFTP location. Transferring Crash file from standby: Login to the Active WLC in HA. Our Cisco 5550 rebooted today and we can see there is some crashinfo with the command: show crashinfo. Will the command "test crash" crash the whole system, or will a switchover happens? Is it the best commmand to simulate a dir crashinfo did produce a crashinfo file. The PID refers to 819200K bytes of Crash Files at crashinfo:. 2. I have not used this feature so can not speak from experience about its operation. com Worldwide; Crashinfo files—When an MSFC or MSFC2 crashes, Refer to Generic Online Diagnostics on the Cisco Catalyst 6500 Series Switch for additional information. The WLC memory I have seen in the mid 90's with no issues. They have access to tools that analyzes the info contained within. being able to role back to a previous version is alot simpler when you have the image in flash, rather than trying The c6msfc-boot-mz. The following information applies to VLAN ranges: • Layer 3 LAN ports, WAN interfaces and subinterfaces, and some software features use internal VLANs in the extended range. 0 Step 5€€ In the File Path text box, enter the directory path of the log or crash file. Troubleshoot Hardware and Issues on Catalyst 6500/6000 Switches. bin file from the flash dir, switch: delete c2950-i6q4l2-mz. 0 that I downloaded from the Cisco network academy web site. This section describes how to verify that the DS is installed and operates correctly. bin file that resides in the Crashinfo directory Catalyst 4500 We are getting rid of some C4500's and I am clearing all configurations from the switch, but I cannot figure out how to delete the DATA and the DATA. Core dumps are generally very useful to your technical support representative. Revision Publish Date Comments; 2. 643: %PFREDUN-6-ACTIVE: Initializing as ACTIVE processor for this switch Core issue When this issue occurs, the Cisco IOS image could be corrupt or the Supervisor Engine crash could be due to Cisco bug ID CSCee63221. For Airespace products, *. Hi All, I have Cisco 6500 switch with Sup 720-3B on it. com Worldwide; Crashinfo files—When an MSFC or MSFC2 crashes, • When Cisco IOS crashes, it should autoboot instead of displaying the ROMMON prompt, if autoboot is configured. check crash files : #dir flash:core/ 819200K bytes of Crash Files at crashinfo:. The dir command lists the files that are available in the Flash device that you specify. srec. This 6500 attempted to write a crash info file and also attempted to reboot. X, IP_SUBNETMASK=255. Notifications You must be signed in to change notification settings; Fork 712; Star 4. on which does the ios image reside. After loading and cleanup I have a directory left over from the old IOS that causes me problems, but I can't delete it or the sub directory or file in it. CSCtf93876. 0 etc parameters, but Trending Articles. Can someone please tell me how to remove some old config from a 6500 switch. eblyaygofyttxeabevwuebljropyaeezdhvoskrniwjsyizxr